Invoices¶
Billing runs monthly on the 1st of every month where Equinix Metal generates an invoice for the previous month's usage. A notification email is sent to the organization owner's and the billing contact's email addresses with the outstanding balance and a copy of the invoice. Your payment method on file will be automatically charged in the next 7 days.
If the initial payment is unsuccessful, we will send you an email asking you to review your payment method. You can log into the console to add or update your payment method. If there is still an outstanding balance, a second attempt to charge your payment method will be made.
If you are an Enterprise that has arranged billing on terms or through a bank transfer, you are responsible for paying your invoice within the term specified.
Viewing Invoices¶
To view current and past invoices, go to the Billing Accounts tab of your Organization > Invoices.
Click Download PDF to download a copy of your invoice, showing a summary of the charges, taxes, credits and total amount billed.
There is also a summary of the Usage Services charges broken down by Project.
To download a breakdown of every service line item across all the Projects in the Organization is available as a .csv file, click Download CSV.
Info
If you transact through a local entity and have billing changes, you will receive a credit memo, instead of a revised invoice. The credit memo document is a separate document showing a summary of charges, taxes, credits, total amount billed and highlighting resolved billing errors. The credit memo is not available in the Equinix Metal console, and is instead emailed to you.
Adding a Purchase Order Number to Invoices¶
To add a Purchase Order (PO) number to your invoices, use the Purchase Order Number field on your Billing Accounts page. The PO number that is saved to the Billing Account and is shown in the field will appear on your invoice when it is generated at the end of the billing cycle.
To add a PO number, enter one in the field. Click Save Changes.
The PO number is not specific to any one invoice. You can also use the field to add a PO number to past invoices. Update and save a PO number in the Purchase Order Number field, and it will appear on a past invoice when you re-download it.
Summary of Charges¶
Usage Services¶
A majority of Equinix Metal billing is based on usage. For on demand, usage includes all devices costs, licensed operating system costs, and network bandwidth costs. For committed services, usage is defined by the monthly rate of the server, device, appliance, or networking configuration. All current rates are published on our Pricing page.
Committed Services¶
Reservations appear on the invoice for the month in which they start. An invoice includes any reservation that has started or renewed in the previous month. For example, if a reservation for a server is started on March 28, the reservation shows up on the April 1st invoice, billing for the period between March 28 - April 28. Reservation pricing varies by commitment length and Metro. All rates are available in our Pricing Calculator.
One-time Charges¶
Services like Dedicated Ports incur a one-time charge and will appear on the invoice for the month when the service is made available for use. Pricing for Interconnection, including one-time charges, is available on the Interconnection product page.