Billing Basics¶

Every Equinix Metal organization has an associated Billing Account accessible from the Organization Settings. Organization Owners, Admins, and those users with the Billing role can access and manage the Billing Account for an organization on the Billing Account tab.

On the main Billing Accounts page, you can set your organization's billing address, legal entity name, and tax registration information.

This page also displays a Total Usage this Month, which is cumulative for all Projects in the Organization and any credits that will applied to your next month's invoice.

Usage-based Billing¶

Much Equinix Metal billing is based on usage, on a per-project basis. For on demand, usage includes all devices costs, licensed operating system costs, and network bandwidth costs. For committed services, usage is defined by the monthly rate of the server, device, appliance, or networking configuration. One-time charges can be related to any initial setup costs for something like Interconnect.

You can check Usage on a per-project basis in the console or through the API. See the Checking Usage page for more information.

Reservations Billing¶

Reservations appear on the invoice for the month in which they start. An invoice will include any reservation that started or renewed in the previous month. For example, if a reservation for a server is started on March 28th, the reservation shows up on the April 1st invoice, billing for the period between March 28th - April 28th.

Invoices¶

All current and past invoices are listed on the Billing Accounts tab of your Organization, in the Invoices section.

Click Download PDF to download a copy of your invoice, showing a summary of the charges, taxes, credits and total amount billed.

There is also a summary of the Usage Services charges broken down by Project.

A breakdown of every service line item across all the Projects in the Organization is available as a .csv file, which you can download by clicking Download CSV.

Invoices can be customized with purchase order numbers if necessary for your organization and records. Please reach out to support at support@equinixmetal.com to add purchase order numbers to your invoice.

The Billing Cycle¶

Billing runs monthly on the 1st of every month where Equinix Metal generates an invoice for the previous month's usage. A notification email is sent to the organization owner's and the billing contact's email addresses with the outstanding balance and a copy of the invoice. Your payment method on file will be automatically charged in the next 7 days.

If the initial payment is unsuccessful, we will send you an email asking you to review your payment method. You can log into the console to add or update your payment method. If there is still an outstanding balance, a second attempt to charge your payment method will be made.

If you are an Enterprise that has arranged billing on terms or through a bank transfer, you are responsible for paying your invoice within the term specified.