Security and Compliance¶

Terms and Policies¶

You can find general policy information on https://legal.platformequinix.com/ which contains our Digital Services Agreement, Privacy Policy, and DCMA Policy.

Equinix Metal™ provides additional documentation on its security posture and compliance on the Equinix Metal Security Portal, including our ISO 27001 Certificate, Data Processing Agreements, and Service Level Agreements (SLAs). Access to some policies and policy details requires an NDA. You can request that access through the Security Portal.

Data center and location-specific physical security polices can be accessed on the IBX® Certifications, Standards, and Compliance website.

Approval and Abuse¶

When signing up for an Equinix Metal account you may receive a notification informing you that your account has been flagged for manual review. Please note: this is in no way a judgment of your character, and the decision to flag an account is made by an algorithm, not an Equinix employee.

Since we are an on-demand hosting provider, our platform is often the target of payment fraud and other forms of abusive usage. Therefore, it is imperative that we properly vet all Equinix Metal customers for possible fraud and abuse risk factors.

What happens when my account is flagged?¶

When our system flags your account for manual review we automatically open a ticket for you regarding the account review. You can find out what further information is required by contacting support.

At this point you will be unable to interact with our customer portal until your account has been cleared by one of our support engineers.

How do I clear my account?¶

When your account is marked for manual review we will reply to the ticket we opened for you. This may only be to inform you that the review process is complete, and that your account has been approved, but we often request that you provide some additional information to help us with the review.

Note: if you wish to use Equinix Metal for work associated with your company, use your company email on signup.

To help us understand confirm that you intend to operate within Equinix Metal's ToS, please describe your use case in as much detail as you are willing to share. Please be aware that some use cases are not allowed, while others are not supported. If your use case is not supported, we will still approve your account, and do our best to help you adjust your project requirements to fit the Equinix Metal platform, should you choose to do so.